STELLA
Pairs well with
STELLA
Last Updated: November 8th,2025
Thank you for your interest in our products! This shipping policy outlines all you need to know about how and where we ship, delivery times, and costs.
1. Processing Time
What is processing time?
Processing time is the time it takes us to prepare your order for shipment. This includes order confirmation, payment verification, and packing your items with care.
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation and payment.
Orders placed on weekends or holidays will begin processing the next business day.
Please note that during peak seasons (like holidays or major sales events), processing times may be slightly longer. We will notify you if there are any significant delays.
2. Shipping Destinations
We currently ship to the following countries/regions:
United States
Canada
United Kingdom
Australia
European Union Countries
If your country is not listed, please contact us at support@magicianebikes.com to see if we can make an arrangement.
3. Shipping Methods and Costs
Shipping costs are calculated at checkout based on the weight of your items and your delivery address.
Domestic(USA):5-7 business days
International: pls contact support@magicianebikes.com.
Delivery times are estimates and begin from the date your order is shipped (after processing), not from the date of purchase. Regarding the international orders, pls email us to get more details.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this to follow your order's journey to your doorstep.
5. Shipping Delays
While we do our best to ensure timely delivery, sometimes delays are outside of our control. These can include:
Weather events
Carrier delays
Public holidays
Customs hold-ups (for international orders)
We appreciate your patience and understanding in these situations.
6. Lost or Stolen Packages
Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and your local post office. If you are still unable to locate it, contact us within 7 days of the marked delivery date, and we will work with the shipping carrier to investigate.
Stolen Packages: We are not responsible for packages that are stolen after being marked as delivered by the carrier. Please ensure you provide a secure delivery address.
7. Returns & Exchanges
Please review our separate [Return & Refund Policy] for detailed information on how to return an item.
8. Contact Us
If you have any questions about our shipping policy, please don't hesitate to contact our customer service team:
Email: support@magicianebikes.com
Response Time: We aim to respond to all inquiries within 24 hours during business days.
Warranty Policy Information
MAGICIAN WARRANTY INFORMATION
One-year warranty on Magician's lithium-ion batteries
Battery replacement
Manufacturer's Warranty Claim Does Not Cover
- Normal wear and tear of any covered component
- Chains, spokes, grips, tires, tubes, brake pads, cables, and cassettes.
- Any damage or defects to components resulting from failure to follow instructions in the eBikes owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike as sold, operator error, water damage, or improper maintenance.
WARRANTY CLAIMS
How we address our after-sales service — and we hear you.
- If your electrical system encounters any issues, our joint after-sales service center in Los Angeles, operated with Bafang, provides full support — including remote diagnostics, repairs, returns, and replacements.
- For other components under warranty, we’ll ship free replacement parts within 48 hours directly from our Las Vegas warehouse.
- Our Las Vegas warehouse also offers local repair and maintenance support to make sure you’re always taken care of.
DISCOVER OUR NEW TECH
Frame Technology
Low Step-Thru Frame, Built for Power and Control
The frame is specially designed for high-power, low step thru models with full suspension, offering better frame strength and a professional shock compression curve.
High-Speed Bearings for Smooth Suspension Travel
All pivot points use high-strength, high-speed bearings to ensure the smooth operation of the suspension system.
Precision Engineering, Downhill-Grade Durability
We hold every detail to higher standards. The pivot assembly follows top-tier downhill bike standards, using custom stainless steel washers and bolts, with all assembly tolerances under 0.1mm. This ensures a tight fit between all parts, enabling easy handling under high loads and complex terrains, significantly reducing frame failure rates and maintenance frequency.
Reinforced Motor Mount for Torque Stability
The rear motor mount is custom-designed with reinforced, high-strength hooks and paired with custom stainless steel anti-rotation washers to ensure stable performance under high torque and high speed.
Motor Technology
Bafang High-Power Inrunner Motor + Advanced Composite Gears
Industry-first high-power inrunner motor paired with ultra-durable composite gears — stronger than steel, heat-resistant, wear-proof with 60% less noise.
Ultra-Precise Dual-Side Torque Sensor
With 0.0001% precision — the highest in the industry — the torque sensor syncs both pedals for smart, responsive power on flats or climbs.
Built to Handle Anything
IPX7 waterproof, 80% efficiency, 140 Nm continuous torque (200 Nm peak). Rain or rough terrain — ride with confidence.
E-System Technology
E-System Powered by BAFANG
Motor, controller, and display — all built on BAFANG’s trusted platform.
Optimized Integration
Full BAFANG integration ensures precise software tuning and seamless hardware compatibility. This means fewer system faults, better power-efficiency balance, and a smooth, stable ride — even under high loads. Intelligent thermal management also protects the controller during intense riding.
Reliable North American Support
In case of issues, BAFANG’s well-established North American service network ensures fast and effective diagnostics and after-sales support.
Tailored Riding Experience
With the BAFANG BESST programming tool, you can customize motor behavior to match your personal riding style.
DIY Motor Tuning via App
Download the official BAFANG app to fine-tune motor parameters and personalize your ride from your smartphone
Bafang 72V 30oow Inrunner motor, smooth and quiet,
delivering unparalleled power to easily conquer any terrain
and challenge. Every ride is filled with speed and
excitement
DNM air shock absorber enhances your eBike's comfort,
providing a smoother, more enjoyable ride on any terrain!
With a color display and smart dashboard, create your
personalized interface. Bluetooth app support for seamless
connectivity! (suport EU mode)
Quad-piston brakes for smooth, reliable stopping power,
ensuring your safety with every ride
Quad-piston brakes for smooth, reliable stopping power,
ensuring your safety with every ride
Equipped with the coolest tail light featuring a brake light
function, ensuring your safety on every ride.
Built with a reinforced inner tube front fork for unmatched
durability and stability—experience smoother, safer rides
on your eBike!
Standard dual battery setup 72v 20ah + 72v 10ah =
216oWh, enjoy worry-free long-distance rides and endless
adventure!
Optional parts Alpha ST & SO-Front Basket
Technical Specifications
E-System
Motor
Bafang 72v 3000w Rear-hub motor, peak 5000w, peak torque 200 N.M
Battery sizes
Samsung high power cells, total capacity of 72v 30ah 2160wh: 72v 20ah 1440wh (Front battery) + 72v 10ah 720wh
Controller
Bafang 72v 58a 18 mosfets high performance controller
Display
Bafang DP C010 center-mounted colour LCD diaplay (suport EU mode)
Lights
12v 9w 180LUX
Bottom Bracket
Bafang Torque sensor, 120mm
Assist Type
Cadence/Torque optional
Assist Levels
0-5
Throttle
Right-hand twist throttle with on/off button
Drive
Shifter Rear
Shimano Acera 7 speed, thumb shifter
Cassette
11-34T DNP Cassette
Chain
KMC Z8.3 EPT 130 links
Crank set
56T/170mm arms
Suspension
Fork
Exsho Suspension hydraulic fork, 120mm travel, 38mm reinforced inner tube, lockout and preload
Rear suspension
DNM 38RC air shock, 190*51mm
Frame Set
Frame
6061 Full suspension aluminum
Wheelset
Front hub
135mm thru axle
Front axle
15mm thru-axle
Rims
Thickened double-layer aluminum alloy, rear 36H*10G, Front 36H*13G
Tire Sizes
Innova 26*4.0, the custom tire is capable of withstanding high speeds of 80-100 km/h
Components
Headset
Ginyea bearings headset
Brakes
Star Union quad-piston hydraulic w/203mm rotors
Integrated brake cutoffs
Handlebar
740mm wide BMX style, carbon steel material
Stem
110mm*25.4mm
Grips
Bolt-on MTB grips
Saddle
DDK 123MF wide padded saddle
Seat post
30.9*300mm
Seat post clamp
38.1mm quick release
Weight & Payload
Weight & Payload
Total weight of bike with both batteries = 135lbs / Total weight of bike without batteries = 101lbs Bike Maximum payload=450lbs
